We want all of our customers to be able to fully enjoy the Mount Hot Pools. See below for the list of our accessible facilities.
Accessible Facilities:
Accessible entrance, doorways and ramp gradients
Accessible changing cubicles including a shower and toilet in both Male and Female change rooms
Family/Accessible unisex change room with shower and toilet
Hoist for access into Hydrotherapy and Relaxation Pools (includes sling and wheelchair lifting options)
Water wheelchair
Hapai Access Card Aquatic Membership: As part of our vision of supporting community swimming and wellness, we offer Hapai Access Card holders discounted access across our aquatic facilities.
Anyone with a Hapai Access Card can join our Hapai Aquatic Membership, and enjoy unlimited access to our aquatic facilities, including spa, steam and sauna. From 1 July 2026 there will be no cost for this membership. From 1 July 2027 there will be a weekly membership fee of $3.00. This also includes free access for an accompanying support person if required.
From 1 July 2026 there is also a casual visit option for Hāpai Access Card holders, offering a 30% discount off our standard casual entry price, with the same discount available for a support person.
Hāpai Access Card holders will also receive additional benefits across Bay Venues facilities, including:
20% off BaySwim Learn to Swim lessons
10% off Clubfit Gym Access Membership
10% off hot drinks at Bay Catering locations including 101 Cafe Experiment, Market & Main, Plentie Cafe, and Baywave Poolside Cafe.
To find out more about the Hapai Access Card, including how to apply, please visit https://www.hapaiaccesscard.org.nz/.
We have free car parking available on site for customers.
During busy periods these fill up quickly so please be prepared to walk a short distance to the pools, particularly during holidays and the summer months.
The Mount Hot Pools is located in the heart of Mount Maunganui at the base of Mauao. Just a 10 minute walk from the cruise ship terminal and settled amongst hotels, cafes, walking tracks and beautiful beaches. 300m one way you will find the calm, flat harbour and 300m the other way is the golden sands of the beach.
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